Shipping & Delivery Policy

From Our Facility to Your Doorstep

At CDXX Dispensary, every order is treated with the same level of care, discretion, and professionalism that defines our brand. From the moment your order is placed to the moment it arrives at your door, our goal is to ensure a secure, private, and seamless delivery experience.

Where We Ship

We currently ship only within the United States, and only to locations where hemp products are legal.  CDXX does not ship to the following states:  Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Dakota, Utah, Vermont, Virginia, Washington, West Virginia.

Before placing an order, please ensure that hemp-derived products are permitted in your area.

Important: CDXX is not liable for packages delayed, seized, or destroyed by postal or customs authorities due to local regulations or customer error.
We work closely with our carriers to minimize these risks by providing accurate documentation and adhering to all shipping guidelines, but mistaken package identity can occasionally cause setbacks.

Processing & Delivery Times

We aim to process all orders within 24 hours of receipt and to ship within 48 hours whenever possible.
Once shipped, orders typically arrive within 3–5 business days, depending on carrier and location.

Please note that delivery times are estimates and not guaranteed.
Unforeseen circumstances such as weather, carrier delays, or seasonal volume (especially during holidays) can impact shipping speed. In such cases, we’ll always do our best to assist and provide timely updates.

Our Discreet Shipping Promise

Your privacy and safety are our priority.

  • All hemp products are heat-sealed in Child-Resistant (CR) bags or jars, ensuring freshness and safety.
  • Every package is shipped in plain, unmarked boxes or mailers, with no logos or odor indicators.
  • The return label simply lists CDXX and our PO Box address — nothing more.

This discreet process helps protect your privacy and minimizes the risk of theft or unwanted attention.

Trusted Shipping Partners

All CDXX orders are shipped via USPS, UPS, or FedEx, depending on destination and the most efficient delivery route.
As soon as your order leaves our facility, you’ll receive an email with tracking information so you can follow your package in real time.

Why We Ship This Way

We go above and beyond in our packaging and delivery process for three key reasons:

  1. Peace of Mind: We ensure your order remains private, protected, and handled with the utmost care.
  2. Security: Discreet packaging helps deter theft and protects your purchase until it’s in your hands.
  3. Product Integrity: From protective seals to reinforced boxes, we take every measure to ensure your items arrive in perfect condition.

If your package does not arrive as expected, please contact us immediately — our team will resolve the issue as quickly as possible.

Frequently Asked Questions

Q: Will my package smell or look like hemp or cannabis?

A: No. All CDXX orders are sealed, odor-proof, and unbranded. Your package will arrive in plain packaging with only “CDXX” and our return address visible.

Q: Is it legal to order hemp products online?

A: Yes. Under the 2018 Agriculture Improvement Act (Farm Bill), hemp containing less than 0.3% Delta-9 THC by dry weight is federally legal.
All CDXX products are fully Farm Bill compliant, but please check your state and local laws before ordering, as regulations may vary.

Q: How much is shipping?

A: Shipping options and rates are automatically calculated at checkout based on your location and chosen delivery method.

Q: How long does delivery take?

A: Orders are typically processed within 24 hours and shipped within 48 hours.
Delivery usually takes 3–5 business days, depending on carrier and distance.
Please note that weather, holidays, or carrier delays can extend these times — tracking details will be provided once your order ships.

Join the CDXX Family

We invite you to experience our premium hemp collection for yourself.
Join our mailing list below for exclusive offers, early access to new arrivals, and a special discount on your first order.